Terms & Conditions – Salon Product
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Terms & Conditions

Salon Product / Terms & Conditions

Terms for using this website (

About us

Salon Product is an online retailer of professional haircare products and tools. Our product offering and a full description of our services are available on this website.

Use of Site

You may only use this site to browse the content, make legitimate purchase of products and/or services and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase of service. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  • Make amendments to these conditions, and your continued use of the Website (or any part of) following such amendments shall be deemed to be your acceptance of such amendments. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
  • We will reasonably endeavour to maintain the website and as such the Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of this website or because of a failure, suspension or withdrawal of all, or part of the website due to circumstances beyond our control

Transaction Currency

All transactions will be processed in South African Rand (ZAR). We accept credit card payments via our website as well as direct payments via EFT or bank deposit.
EFT payments have to reflect in our bank account before goods will be despatched.

Terms for Stylist registration and Purchaser sales

Our website sells hair care products online. Any product purchased from this website is done so at the risk of the Purchaser and the User indemnifies and holds the Provider of Salon Products and any registered Stylist harmless for any loss, damages or any negative outcomes sustained when the products are used.

The required private information of a Purchaser used for executing an order placed through our website, namely the Purchaser’s personal information, delivery address and contact number will be kept in the strictest confidence by the Provider and will not be provided to any other person or the third parties (Courier and suppliers). However, the information needed for the delivery of the products, namely the delivery address and contact number will be provided to our third parties to ensure the product to be delivered to the Purchaser. The name of the Purchaser will also be provided to the selected Stylist as a referral when an order is placed.

The required private information of the Stylist used for registration through our website, namely the Stylist’s personal information, work information and contact number will be kept in the strictest confidence by the Provider and will not be provided to any other person or the third parties if not agreed by the stylist.

The Provider does not keep any information regarding the credit details of the Purchaser nor the Stylist. The payment service provider of the Provider agrees that it has taken all precautions to ensure that all credit card payments are done in a secured manner when a transaction is being processed with the ordering of products or payment of Stylists. We cannot be held responsible for any unwanted security problems occurring on the electronic device of the User when using our website, which may be caused by the lack of antivirus software installed on the electronic device of the User.

The Provider will ensure that all the products get delivered in good condition to the address of the Purchaser and will take no responsibility if the goods are being mishandled thereafter.

The Stylist needs to pay the monthly fee due on a certain date.  The stylist will be informed if a payment was not made and the Provider holds the permission to cancel the registration of the Stylist temporarily or to deduct the monthly fee from the commission of the Stylist if payment was not received. When registration of a Stylist is cancelled, the stylist is liable to our Stylist Cancelation Policy below.

Return / Refund Policy

Every care is taken when packaging and processing orders. However if a delivery is incorrect or the product is damaged then the customer may notify us. We will arrange for the return of the delivery and for the correct product or a replacement product to be shipped. Refunds will be given only in cases where the product originally ordered is not available.

The image quality of the products displayed on our website is done in such a matter that the User can see as accurately as possible. We cannot provide full assurance that the colour of the physical products will be exactly similar to that of the online image due to variations in screen settings, packaging updates, the localised language of packaging information, etc. If the User has any issues regarding product quality, they can contact the Provider by sending an email to

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions.

You must not make any purchase through this site unless you understand and agree to all our terms and conditions.

Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase through this website.

Terms for cancellation of Salon/Stylist membership

When a salon/stylist decides to cancel their membership plan from the Salon Products website on any date before the 20th of the month, a debit order deduction of R99 will still apply at the end of the month of cancellation from the account added to the debit order form (URL: When a salon/stylist decides to cancel their membership plan from the Salon Products website on any date after the 20th of the month, a debit order deduction of R99 will still apply at the end of the month of cancellation and the end of the following month from the account added to the debit order form.

Customer Data / Privacy Policy

Salon Product is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service, or else affiliate salons who sign up to receive a unique stylist link that allows their clients to shop using the link. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you have accepted these subsequent changes.

Information Collected

From All Visitors:

Information Collected and Stored Automatically

When you visit our website to read pages or download information, we automatically collect and store the following non-identifying information:

  • The Internet protocol (IP) address from which you access our website. An IP address is a unique number that is automatically assigned to the computer you are using whenever you are surfing the web.
  • The type of browser, such as Netscape or Internet Explorer, and operating system, such as Windows Vista or Linux, used to access our site.
  • The date and time our site is accessed, for the purpose of monitoring demand.
  • The pages visited, for the purpose of improving the efficiency of our website.
  • Some of our web pages utilise ‘cookies’ so that we can better serve you with more tailored information when you return to our site. ‘Cookies’ are used to enhance your interactive experience and generally improve our service to you. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

This information does not identify you personally. We maintain the above information in system logs. We use this information to make our site more useful to visitors by learning the number of visitors to our site, the number of pages served, and the level of demand for specific pages. We do not track or record information about identifiable individuals and their visits.


When you send us personally-identifying information in an e-mail, we use the information you provide only to help us gather the information you might request. In an effort to respond to your request, information you submit may be viewed by various people within Salon Product. Once received, the information in your e-mail is protected in accordance with law, (e.g. the Privacy Act and the Freedom of Information Act).


The following additional policies apply to subscribers of our services:

  • To register for our services you will have to provide us with personally-identifiable information to enable us to provide you with our services. The information you provide will be entered into our database.
  • If you register as a subscriber, we do not make your personally-identifiable information available to anyone unless required by law to do so.

For Security, Intrusion, and Detection:

For site security purposes and to ensure that this service remains available to all users, our computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Security of Credit Card Payments

  • Payfast (the Merchant) processes all Salon Product credit card transactions. Payfast is PCI-DSS Level 1 compliant. All credit card transactions use Extended Validation SSL with 2048-bit encryption, the highest level encryption available. 3D Secure is used as well as two-factor authentication. GEO-IP tracking monitors where transactions originate. Payments and card details go through validation checks and Payfast uses WAF technologies to detect and stop malicious activity before it reaches the servers.
  • The Merchant does not have access to credit details.
  • Payfast continually reviews and enhances its security in line with technological changes.


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Copyright Notice

Copyright Notice: 2021 © Salon Product. All rights reserved.

Notice specific to copyrighted material owned by Salon Product.

Salon Product hereby gives you permission to retrieve, store, cite, refer to or print material from this website only for educational, non-commercial or personal use.
You are not permitted to reproduce, publish, perform, broadcast, make an adaptation of, sell, offer or hire any copy of the materials without the prior written permission of Salon Product.

Subscriber terms and conditions

The following principles define our commitment to protect the privacy of our customers. We will not sell or rent our customer lists or information about any customer:

  1. Insuring Consumer Privacy
    1. We release individual information only if the customer gives their consent or when we are required to do so by law or other regulatory authority.
    2. We will encourage a strong commitment to consumer’s privacy within the companies we select as business partners.
  2. Information Practice
    1. We limit the information we collect about customers to what is needed to accurately provide products and services requested by our customers.
    2. We employ rigorous technology and employee practices to ensure the highest possible standards of accuracy, completeness and timeliness.
    3. If we must deny a consumer’s application for service or terminate a consumer’s relationship with us, in cases other than fraud we will provide upon request the reasons, nature, substance, and information used in the decision.
  3. Employee Standards
    1. Only those employees needed to carry out the business functions may have access to information on individual customers.
    2. We employ security techniques to safeguard our customer information.
    3. Each employee has a personal responsibility for maintaining customer confidence in Western Shoppe.
    4. We train each employee on the Salon Product Privacy Principles, and those violating these principles will be subject to disciplinary action, including dismissal in appropriate cases.

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.